Do you ship?
We are happy to ship any items. We are equipped for shipping smaller items via UPS or USPS that can arrive on your doorstep, but will need to outsource any freighted items
(including but not limited to furniture, bulky and/or oversized pieces, and other items over 100 pounds). Freight delivery time is dependent upon the third party white glove service we source. Once we get that quote, we'll be sure to email you the cost and delivery date. If you want any items sooner, the fastest solution would be to pick-up at our Austin, TX warehouse with advance notice, or pay a small in-town delivery fee to be determined.
How soon will I receive my item(s)?
Once we receive your order, we will have it ready to ship within three (3) business days. Shipping time depends on the carrier and distance to your doorstep. If we're talking about larger freighted items, we will have item ready to ship within three (3) business days, but shipping depends on the white glove carrier and their availability for pick-up from our Austin warehouse. If you'd like local delivery, we can deliver within three (3) business days or any business day thereafter that you request for a small flat fee to be determined.
Where do you source your items?
Our stock answer is from all over. We try to practice conscious consumerism making sure to choose items that are created to support fair trade with different countries, items that are created from previously loved materials, or items that sustain local artisans. We promote living with items that support your clean, minimal lifestyle without extra fluff of unnecessary clutter ... all in the name of beauty. We encourage you to buy for need or because you find joy in the treasure at hand, not purely for want. The real way to change the world is not by consumerism but by volunteering, donating, and contributing to the community.
What methods of payment do you accept?
We accept all major credit cards and PayPal.
How do I cancel my order?
Can I get my order expedited?
If orders are received by 10 a.m. CST
during the business day, we will work to process the order that day. Select priority or next day delivery for the fastest shipping available. Be sure to email email@example.com
to make sure we know of the urgency.
Do you gift wrap?
We're happy to gift your friends and family with Loot! Please mention in the ORDER NOTES that this is a gift so we can apply special gift packing and a note. Also mention what you'd like the note to read. We'll be sure to send a gift receipt rather than the prices of the items.
My package was stolen or never received.
Please contact firstname.lastname@example.org
as soon as this is discovered so we can start investigation on our end. If this is an issue with the carrier, please contact them directly. Loot Finer Goods is not responsible for lost or stolen items once they have been passed over to the shipping vendor.